Field service scheduling and dispatch
Isimio is a scheduling and dispatch software suite for field service teams. It finds the right engineer by skill and by where they will be after their last job, then handles the job forms, photos, follow-up work and client paperwork from the same app.
Finding the right engineer for a repair job used to mean scrolling through spreadsheets. Who is close? Who's en route? Who has the right skills? Isimio knows what the spreadsheet doesn't.
Used by
- Field service and maintenance companies
- Repair and installation teams
- Facilities management
- Mobile workforce operators
One system from application to invoice
Most field service businesses run this on three or four tools and a spreadsheet. In Isimio it is one record, moving forward.
- 01
Request
A job comes in by phone, portal or form, with whatever attributes your work needs.
- 02
Match
Engineers ranked by skills and by travel time from their previous job that day.
- 03
Dispatch
The job lands on the engineer's phone with the documents they need.
- 04
On site
Forms, photos and job tracking on the app, offline if there's no signal.
- 05
Follow up
Form answers can trigger the next job, a parts order or a customer message automatically.
- 06
Report
Forms turned into polished client documents, reviewed by AI and sent automatically or after a check.
- 07
Bill
Time and charges flow into invoices if you bill for the work.
Dispatch that knows where everyone is
Engineer Matching
Find engineers by skills and travel time from their last booked job that day. Even if they don't live nearby, they might already be nearby.
Mobile Forms
Fill forms on the app or a web portal, upload photos, and track each job. Automations can trigger follow-up jobs, parts orders, and customer communications based on form input.
AI-Reviewed Document Generation
Turn your forms into polished client-facing documents, reviewed and rewritten by AI to ensure professional language throughout. Send automatically or review first.
Offline Capabilities
Most app features work offline, so engineers in remote environments can still do their jobs and sync back to the system when they're back in range.
Checked before the booking is confirmed
Every shift goes through the compliance engine as it is booked, not in an audit three months later. Rules can be set per client, site and role.
- ✓Skills and certifications
- ✓Travel time from the previous job
- ✓Availability
- ✓Overlapping jobs
- ✓Working time regulations
Questions we get asked
Does the app work without signal?
Most app features work offline. Engineers can carry on with forms and job updates in remote locations, and everything syncs back when they are in range again.
Can a completed job trigger the next one?
Yes. Automations can create follow-up jobs, parts orders and customer communications based on what the engineer enters on the form.
Isimio talks a lot about staffing. Is it right for an in-house field team?
Yes. Field service teams use Isimio to schedule their own engineers, and customers switch on only the parts they need. Recruitment and client billing are there if you want them.
Other industries
Healthcare
Nursing, locum and home care agencies
Education
Supply teaching and education recruitment
Social Care
Care agencies, supported living and domiciliary care
Engineering & Rail
Rail, engineering and construction labour
New to Isimio? Start with what our staffing agency software covers.
See Isimio for yourself
Book a 30-minute demo with a real person and see exactly how Isimio would work for your team.
No commitment required. Or reach out to us directly at [email protected].